How to get a refund from Jet2 for a cancelled flight?
If your Jet2 flight is cancelled, there’s no need to worry!
You may be eligible for a full refund under UK Regulation 261. This regulation ensures that airlines provide refunds and, in some cases, compensation for cancelled flights. Don’t forget to claim Jet2 refund for cancellation. The best part? The money will be directly deposited into your bank account instead of being transferred back to your Jet2 account. For a more detailed guide, please continue reading.
1. Jet2 Refund for Cancellation After Brexit
Want to claim compensation or a refund for your Jet2 flight following Brexit?
You may be surprised to learn that very little has actually changed since the United Kingdom’s departure from the European Union in early 2020. Previously protected under EU law, you are now safeguarded by the new UK law (Regulation UK261), which closely aligns with its predecessor, Regulation (EC) No 261/2004.
Rest assured, you still retain the right to protection against delays, cancellations, and flight overbooking. The primary difference lies in the fact that, when filing a compensation claim, you will primarily refer to UK law.
There is one more distinction worth noting: your compensation will be in British pounds sterling (£), rather than Euros (€).
Read more: Regulation EC261 vs UK261
1.1 Regulation UK261
This is the new regulation — Regulation UK 261.
Regulation UK261 encompasses a set of rules that address UK compensation for flight delays, flight cancellations, and denied boarding due to overbooking. While this article primarily focuses on Jet2, it’s important to note that these regulations apply to other airlines as well, including popular UK carriers like British Airways, easyJet and TUI, as well as airlines registered in EU countries.
Furthermore, it’s worth mentioning that UK (and the EU) flight compensation law extends its reach to airlines beyond just UK/EU carriers. To gain a thorough understanding of all potential scenarios, we kindly recommend consulting our comprehensive guide on Regulation UK261.
If your Jet2 flight has been cancelled, delayed, or if you’ve been denied boarding, it’s crucial to be aware of your rights. You are entitled to care from the airline, and you may also be eligible for flight compensation. Various situations warrant compensation.
In certain cases of flight cancellation, you may be eligible for both compensation and a full refund. This article will specifically focus on the Jet2 refund for cancellation.
2. How to Get a Refund From Jet2 (for a Cancelled Flight)?
In which situations are you entitled to an airline refund for cancellation?
How to get a refund from Jet2 for a cancelled flight?
2.1 UK Flight Cancellation Refund
Under UK Regulation 261, you are entitled to a full refund for flight cancellations.
If your flight is operated by a UK-registered airline or an EU/EEA airline, obtaining a refund is a straightforward process. This option is available for cancellations, regardless of your flight’s origin, destination, time of cancellation or reason for cancellation.
You can get a refund even if your flight is cancelled due to extraordinary circumstances.
Claiming your refund is hassle-free, and you will typically receive information via email when your flight is cancelled. However, please note that refunds for flights with non-European airlines only apply to departures from European airports.
2.2 Extraordinary Circumstances
If your flight is operated by a UK-registered airline or an airline from the EU or the EEA, you are eligible for a refund if your flight was cancelled due to extraordinary circumstances (unforeseen events), as mentioned earlier.
The specific reason for flight cancellation does not matter; you have the right to a refund regardless. However, you are not eligible for UK flight cancellation compensation if the reasons for cancellation are beyond the airline’s control.
2.3 Jet2 Flight Cancellation Refund
Jet2, being a UK airline, operates under UK laws (Regulation UK261).
If your Jet2 flight is cancelled, you are entitled to a full refund from Jet2.
Jet2 is obligated to provide you with a complete refund regardless of when the cancellation occurs – whether it’s months, weeks, or just a day before your scheduled departure. You will receive an email from Jet2 outlining the options available to you, including the refund process.
In case of a cancelled flight, Jet2 provides two options for you to consider: you can either opt for a new flight or receive a refund to the original payment card used for the booking. The choice is yours to make.
In most cases, you will need to log into the “Manage My Booking” section and submit a refund request. The refund process is straightforward – simply submit the request and your refund will be deposited into your bank account within 7 days.
If you made the booking through a travel agent or tour operator, it is recommended to contact them directly for alternative options or a refund.
3. Jet2 Refund For Cancellation or a New Flight?
Can you get a new flight if your flight is cancelled?
When your Jet2 flight is cancelled, you have two options: a refund or a new flight.
The airline is obligated to give you this choice, and the decision is yours. If you decide not to proceed with your travel plans, you can request a full refund instead of rebooking. If you still wish to travel, you can opt for an alternative flight, which should be provided at no extra cost.
However, please note that you are entitled to choose only one option.
4. What to Do if Jet2 Is Refusing Refund for Cancellation?
If Jet2 denies your refund request, remind them of their responsibility under Regulation UK261, specifically Articles 5 and 8. If this doesn’t work, contact the national enforcement body in the country where your flight is scheduled to depart.
4.1 Can I Get Money Instead of a Voucher?
According to Regulation UK261, if Jet2 offers a voucher instead of a monetary refund, you have the right to decline. If you already have a voucher, request a refund directly to your bank card.
Refunds in the UK and the EU must be paid by bank transfer.
5. Jet2 Flight Cancellation Compensation or Refund?
Wondering what you can get – flight cancellation compensation or refund?
In some cases, you may be eligible for both. To determine eligibility, consider the timing and cause of the cancellation.
If Jet2 cancels your flight less than 14 days before departure due to their fault (like technical issues or staff shortages), you have the right to receive a full refund or a new flight, along with compensation. The best part? The refund and compensation will be directly transferred to your bank account, so no dealing with vouchers. If you already have a voucher, you can contact the airline and request a bank transfer instead; they must accommodate your request.
However, if the cancellation is due to extraordinary circumstances like weather conditions, natural disasters, or pandemics, you won’t be eligible for compensation, but you can still receive a refund or a new flight.
If the cancellation occurred more than 2 weeks before departure, you won’t be entitled to flight cancellation compensation from Jet2, but you can still receive a Jet2 refund for cancellation.
Do you have more questions about a refund from Jet2 for a cancelled flight, or Jet2 flight cancellation compensation? Ask in the comments.
Featured photo by Nikolaos Dimou from Pexels