How to get a refund from easyJet for a cancelled flight?
If your easyJet flight has been cancelled, there’s no need to worry!
You may be entitled to a refund, thanks to Regulation UK 261. This law requires airlines to provide refunds, and in certain cases, compensation for flight cancellations. Don’t forget to claim your refund for the cancelled flight. The best part? The money will be directly deposited into your bank account instead of being credited back to your easyJet account. For more detailed information, please continue reading this comprehensive guide.
1. EasyJet Refund for Cancellation After Brexit
Looking to claim compensation or a refund for your easyJet flight after Brexit?
You might be surprised to find out that very little has actually changed since the United Kingdom’s departure from the European Union in the beginning of 2020. Previously protected under EU law, you are now safeguarded by the new UK law (Regulation UK261), which closely mirrors its predecessor, the Regulation (EC) No 261/2004.
Be assured, you still have the right to protection against delays, cancellations, and flight overbooking. The main change is that, when filing a compensation claim, you will primarily refer to UK law.
There is another distinction to note: your compensation will be in British pounds sterling (£), rather than Euros (€).
Read more: Regulation EC261 vs UK261
1.1 Regulation UK261
This is the new regulation — Regulation UK 261.
It is a set of rules addressing flight delay, cancellation, and denied boarding compensation. While this article primarily focuses on easyJet, it’s important to note that these regulations apply to other airlines as well, including popular UK carriers like British Airways and TUI, as well as airlines registered in other EU countries and beyond.
It’s worth mentioning that UK law extends its reach to airlines beyond just UK carriers. To gain a thorough understanding of all potential scenarios, we kindly recommend consulting our comprehensive guide on Regulation UK261.
If your easyJet flight has been cancelled, delayed, or you’ve been denied boarding, it’s crucial to know your rights. You have a right to care, and you may also be eligible for flight compensation. Various situations warrant compensation.
In certain cases of flight cancellation, you may be eligible for both compensation and a full refund. This article will focus on the easyJet refund for cancellation.
2. How to Get a Refund From easyJet (for a Cancelled Flight)?
In which situations are you entitled to an airline refund for cancellation?
How to get a refund from easyJet for a cancelled flight?
2.1 UK Flight Cancellation Refund
Under Regulation UK261, you have the right to receive a full refund for flight cancellations, regardless of the reason for cancellation or timing.
If your flight is operated by a UK-registered airline or an airline from the EU or EEA, obtaining a refund is a simple process. This option is available in the event of flight cancellation, regardless of your flight’s origin, destination or the time of cancellation.
Rest assured, claiming your refund is hassle-free. Normally, you will receive information about the flight cancellation refund via email when your flight is cancelled. However, please note that refunds for flights with non-European airlines only apply to departures from European airports.
2.2 Extraordinary Circumstances
If your flight is operated by a UK-registered airline or an airline from the EU or the EEA, you are eligible for a refund even if your flight was cancelled due to extraordinary circumstances. The reason for flight cancellation is not important; you have the right to a refund regardless.
Be assured that, regardless of the circumstances, you are entitled to receive the reimbursement you deserve. Even though you won’t be entitled to UK flight compensation if the reasons behind the cancellation are out of the airline’s control.
2.3 EasyJet Flight Cancellation Refund
EasyJet, being a UK airline, operates under UK laws (Regulation UK261).
If your easyJet flight is cancelled, you are entitled to a full refund from easyJet.
It doesn’t matter when the cancellation happens, whether it’s months, weeks, or just a day before your scheduled departure. EasyJet is obligated to provide you with a complete refund. They will send you an email with detailed options, including the refund process.
In most cases, you will need to log into the “Manage Bookings” section and submit a refund request. When you log into the “Manage Bookings” section, you will see that you have several options available to you:
- Switch to the next available flight flight for free;
- Choose a voucher for the full value of your booking, valid for 12 months, to book a new flight;
- Request a refund for the full value of your booking to the account you made the booking with.
If you want to receive the refund to your bank account, choose the option No 3.
It’s a straightforward process, just submit the request and your refund will be deposited into your bank account within 7 days. You can track your refund request online.
If you booked through a travel agent or tour operator, contact them directly for alternatives or a refund.
3. EasyJet Refund For Cancellation or a New Flight?
When your flight with easyJet is cancelled, you have two options: a refund or a new flight. It’s airline’s obligation to offer you a choice between these two.
The choice is yours. If you decide not to proceed with your travel plans, you can opt for a full refund instead of rebooking. To avoid any complications, it’s important to request your refund promptly.
Keep in mind that you cannot receive both a refund and a new flight. You must choose either a refund from easyJet for the cancelled flight or a new flight to your destination.
4. What to Do if easyJet Is Refusing Refund for Cancellation?
What should you do if easyJet refuses to provide a refund for your cancelled flight?
While easyJet might deny your request for an airline ticket refund, it is crucial to remind them of their responsibility as outlined in Regulation UK261, particularly Articles 5 and 8. If this approach proves ineffective in resolving the situation, it is advisable to contact the national enforcement body in the country from which your flight is scheduled to depart.
4.1 Can I Get Money Instead of a Voucher?
If easyJet offers you a voucher as an alternative to a refund, it’s essential to be aware of your rights. According to Regulation UK261, airlines must provide a payment via bank transfer if that is your preferred choice.
Therefore, if the airline attempts to persuade you to accept a voucher instead of your rightful refund, remember that you have the right to decline without facing any consequences. If you have already been provided with a voucher, ensure that you request a refund directly onto your bank card.
There should be an option to receive the funds back to the same card.
5. EasyJet Flight Cancellation Compensation or Refund?
EasyJet flight cancellation compensation or refund? Which can you get?
In certain cases, you may be eligible for both. To determine your eligibility, consider the timing and cause of the cancellation.
If easyJet cancels your flight less than 14 days before departure due to their fault (including technical issues or staff shortages), you have the right to receive a full refund or a new flight, along with compensation for the cancellation. The best part is that the refund and compensation will be directly transferred to your bank account, eliminating the hassle of dealing with vouchers.
If you already have a voucher, you can contact the airline and request a bank transfer instead; they are obliged to accommodate your request.
However, if the cancellation is due to extraordinary circumstances like weather conditions, natural disasters, or pandemics, you won’t be eligible for compensation, but you can still receive a refund or a new flight.
If the cancellation occurred more than 2 weeks before departure, you won’t be entitled to flight cancellation compensation from easyJet, but you can still receive EasyJet refund for cancellation.
Do you have more questions about a refund from easyJet for a cancelled flight, or easyJet flight cancellation compensation? Ask in the comments.
Featured photo by Wayne Jackson from Pexels