How to get a refund from Eastern Airways for a cancelled flight?
If your Eastern Airways flight has been cancelled, you’re in good hands.
You might be eligible for a refund, thanks to a set of rules called Regulation UK 261. This regulation ensures that airlines must give you your money back if your flight gets cancelled. Sometimes, you might even get compensation on top of that. Remember to ask for your refund for the cancelled flight. The great news is that the money will be sent straight to your bank account instead of just going back as credit in your Eastern Airways account.
If you want all the details, just keep reading this complete guide.
1. Eastern Airways Refund for Cancellation After Brexit
Looking to claim compensation or a refund for your Eastern Airways flight after Brexit?
Don’t worry – even after Brexit you are protected against flight disruptions.
Before, you were covered by EU law, but now you’re protected by a new UK law called Regulation UK261, which is very similar to the old Regulation (EC) No 261/2004.
Don’t worry, your rights for dealing with delays, cancellations, and overbooked flights are still intact. The main difference is that now, when you’re asking for compensation, you’ll be referring to UK law. Here’s one more thing to know: any compensation you receive will be in British pounds (£) instead of Euros (€).
Read more: Regulation EC261 vs UK261
1.1 Understanding Regulation UK261
Let’s delve into the new rules known as Regulation UK 261.
These rules cover situations involving flight delays, cancellations, and denied boarding.
While we’re mainly discussing Eastern Airways here, it’s worth noting that these regulations are relevant for other airlines too. This includes well-known UK carriers like British Airways and Loganair, as well as airlines registered in EU countries and beyond.
It’s important to highlight that UK law isn’t limited to just UK airlines. To fully grasp all possible scenarios, we recommend checking out our comprehensive guide on Regulation UK261.
If your Eastern Airways flight gets cancelled, delayed, or if you’re denied boarding, it’s vital to be aware of your rights. You have a right to care, and you might also qualify for flight compensation.
In specific cases of flight cancellations, you might be eligible for both compensation and a complete refund. Our focus in this article will be on the Eastern Airways refund for cancellation.
2. How to Get a Refund From Eastern Airways (for a Cancelled Flight)?
In which situations are you entitled to an airline refund for cancellation?
How to get a refund from Eastern Airways for a cancelled flight?
2.1 UK Flight Cancellation Refund
According to Regulation UK261, you have the right to a complete refund for flight cancellations, no matter why the cancellation happened or when it occurred.
If your flight is with a UK-registered airline or an airline from the EU or EEA, getting a refund is straightforward process. This option is available if your flight gets cancelled, regardless of where your journey begins, where it’s headed, or when the cancellation happens.
Don’t worry, the process of claiming your refund is easy. Typically, when your flight gets cancelled, you’ll receive an email with details about the flight cancellation refund. However, please remember that refunds for flights with non-European airlines only apply if the departure is from a European airport.
2.2 Extraordinary Circumstances
Whether your flight is run by a UK-registered airline or one from the EU or EEA, you qualify for a refund, even if your flight was cancelled due to extraordinary circumstances.
The cause of the cancellation doesn’t matter; you have the right to a refund no matter what.
However, please note that if the cancellation reasons are beyond the airline’s control, you won’t be eligible for UK flight cancellation compensation.
2.3 Eastern Airways Flight Cancellation Refund
As a UK airline, Eastern Airways follows UK law (Regulation UK261).
If your Eastern Airways flight gets cancelled, you’re entitled to a full refund.
It doesn’t matter when the cancellation occurs, whether it’s weeks or even just a day before your scheduled departure. Eastern Airways is required to give you a complete refund. You’ll receive an email with detailed choices, including the refund process.
Usually, you’ll need to log into the “Manage my Booking” section and request a refund.
It’s a simple process: submit the request, and within 7 days, your refund will be in your bank account. You don’t have to accept any Eastern Airways vouchers.
If you booked through a travel agent or tour operator, reach out to them directly for alternative options or a refund.
3. Eastern Airways Refund For Cancellation or a New Flight?
When your Eastern Airways flight is cancelled, you’re presented with two choices: a refund from Eastern Airways or a new flight (free of charge). The airline is obligated to give you this choice.
The decision is up to you. If you opt not to continue with your travel plans, you can select a full refund instead of rescheduling. To streamline the process, make sure to request your refund promptly.
Remember, you can’t have both a refund and a new flight. You need to pick either an Eastern Airways refund for cancellation or a new flight to your intended destination.
4. What to Do if Eastern Airways Is Refusing Refund for Cancellation?
What should you do if Eastern Airways refuses to provide a refund for your cancelled flight?
If Eastern Airways refuses to provide a refund for your flight, it’s important to bring to their attention the responsibilities detailed in Regulation UK261, specifically in Articles 5 and 8. If communicating with the airline doesn’t yield results, consider reaching out to the national enforcement body in the country from which your flight was scheduled to depart.
4.1 Can I Get Money Instead of a Voucher?
If Eastern Airways proposes a voucher instead of a refund, understanding your rights is crucial. As per Regulation UK261, if you prefer, airlines are obligated to make a payment through a bank transfer.
Should the airline try to convince you to take a voucher over your entitled refund, know that you can refuse without facing any consequences. If you’ve already received a voucher, make sure to request a refund directly to your bank card.
5. Eastern Airways Flight Cancellation Compensation or Refund?
Eastern Airways flight cancellation compensation or refund? Which can you get?
In certain situations, you might be eligible for both. To figure out if you qualify, consider when the cancellation happened and why.
If Eastern Airways cancels your flight less than 14 days before departure due to their fault (such as technical problems or staff shortages), you have the right to a full refund (or a new flight), along with compensation for the cancellation. The good news is that both the refund and compensation will be directly transferred to your bank account.
You don’t have to accept any vouchers. If you already have a voucher, you can contact the airline and ask for a bank transfer instead; they’re obligated to accommodate your request.
However, if the cancellation is due to something outside of the airline’s control (extraordinary circumstances) like severe weather, natural disasters, or pandemics, you won’t receive compensation. Still, you can get a refund or a new flight.
If the cancellation occurred more than 2 weeks before departure, you won’t qualify for flight cancellation compensation, but you can still receive an Eastern Airways refund for cancellation.
Do you have more questions about a refund from Eastern Airways for a cancelled flight, or Eastern Airways flight cancellation compensation? Ask in the comments.
Featured photo by William Lopez from Pexels